We at Ourisman Lincoln of Frederick are very eager to work with the residents of Frederick, Hagerstown, and Leesburg, VA, to get the servicing they need. We know that your vehicle shouldn't have to suffer due to this incredible pandemic. That is one reason that we offer servicing through this trying time. We're doing everything we can to help make this experience easy and safe. with our help we are certain that you'll be able to get your vehicle serviced yet also remain happy and healthy.

Vehicle Servicing Options

We are proud to be able to provide touch free vehicle drop-off and vehicle pickup. This feature makes it easy for you to be able to remain contact free while dropping and picking up your vehicle after servicing. The first step is to park in a designated area at the dealership after you have scheduled an appointment with us. You can then drop keys and your service to go form that is provided by our dealership in the drop box. And finally when service is completed a service consultant will contact you via phone, text, or email. we will also let you know the cost of service and fees before getting started on the service. You can also pay and speak with the service center consultant totally contact free.

Service Valet Pick-Up

The next feature that we are very excited to offer is service valet pickup. this incredible feature will allow you to remain comfortable and safe in your own home throughout the duration of your vehicle service. We will come to your house to pick up your vehicle after we confirm the address. Your valet driver will call to confirm that they have arrived at your location and you will bring the keys out to your vehicle and place them in the vehicle cupholder.

Then, we will abide by CDC guidelines of remaining 6 feet away from any nearby person by waiting for you to reenter home before we head to the vehicle to bring in for servicing. Our Valley driver will perform an inspection of your vehicle, note the vehicle mileage and document your repair order. You can then review and sign the paperwork from a safe distance and we will bring your vehicle in for servicing.

Vehicle Delivery

Finally, we are proud to be able to also offer vehicle delivery. Once your vehicle has been serviced and is ready to be returned, one of our service consultants will contact you and go over all the services that have been performed. We will then collect payment via credit card over the phone. We well then schedule return delivery of your vehicle to your home.

Your driver will call to confirm arrival at your location and then remove the plastic seat cover an floor mat from your vehicle. We will also wipe down the vehicle door handle, steering wheel, gear shift, key, wiper stalk, and turn signal with an alcohol based sanitizer. We will leave the invoice as well as the key inside the vehicle.

As you can see, we're doing everything that we can to help maintain a safe and comfortable environment while also servicing your vehicle. We work tirelessly to help ensure that you are safe and healthy throughout this servicing experience. we also work hard to make sure that our service members are remaining safe as well. We welcome the Westminster, Gettysburg, and Purcellville area residents to reach out to us today with any questions or to schedule a servicing appointment with us. We can't wait to help you though maintaining your vehicle's excellence during this pandemic.

Categories: Service