Ourisman Stays Open with Service & Sales To Go

Dear friend,
With recommendations from the CDC and local government as our guide, we've adjusted all parts of our business to meet your needs in the safest way possible. This includes service and sales. Everything we do is now offered on a to-go basis.
It's safer and more convenient.

Below are the details of how this works. It's a lot of information, but we think it is important to be transparent.

What we're doing in our dealership, with our vehicles, and our people:
  • Our team is following CDC guidelines around hand-washing, use of disposable gloves, and social-distance of six feet.
  • Before and after anyone drives a vehicle, we wipe it down including: door handles, steering wheel, gear selector, turn signal, wiper stalk, seat-belt buckle, interior controls, and keys.
  • We're limiting the number of employees in our dealerships at any one time, regularly wiping down all surfaces, and doing daily deep cleanings.
How to Buy a Vehicle Remotely
We are leveraging digital tools and socially-distant interactions to allow you to research and purchase vehicles without having to leave your home.

Research & Selection
  • Take a virtual video tour of the vehicle with one of our sales associates
  • The car you are interested in is delivered to your door
  • Test Drive on your own. You drive with hands-free Bluetooth with our salesperson on the line (not in the car) to answer questions and talk you through the vehicle. 
Purchase & Trade-ins
  • Appraisals done online and at home while you test-drive
  • Structure your deal, apply for credit, and upload your drivers-license and insurance on your phone or computer.
  • Face-to-face video consultation  -- on your computer, tablet or phone -- to review all financing and leasing options in the comfort and privacy of your home
  • All paperwork prepared in advance -- stay home, save time and money

How Service Appointments Work
To ensure your safety while we provide service or maintenance to your car, we've established two options to get your vehicle into the shop. With both of them, you'll continue to receive service from factory-trained technicians using manufacturer-certified parts.  

Every vehicle serviced with us will receive a complimentary Germ Fighter Treatment to sanitize the vehicle. (while supplies last)

Option 1: Touch-Free Drop-Off and Pick-up
  • Schedule an appointment through our online scheduler.
  • Park in designated areas at the dealership. Drop keys and service-to-go forms (provided at the dealership) in drop-box. 
  • A service consultant will contact you via phone, text, or email after inspection of the car to confirm necessary service and fees, plus when it will be ready for pick-up. 
  • When your vehicle is ready to be returned, your service consultant will contact you to review the services performed, collect payment remotely, and schedule a time for you to pick-up your wiped-down vehicle.
  • Upon your arrival, the repair invoice and key will be put on the driver's seat of your vehicle and your driver will move at least 6 feet away as per the CDC guidelines to allow you to review the invoice and perform a vehicle walk-around. 
Option 2: Service Valet Pick-Up and Delivery at Your Home
  • Schedule an appointment on our online scheduler and request Service Valet home pick-up. Your service consultant will contact you to review your requested services and confirm the address to send the valet driver to pick up your vehicle.  
  • Your valet driver will call to confirm arrival at your location. You will bring your keys out to your vehicle and place them in the cup-holder and then move at least 6 feet away per CDC guidelines.
  • Our valet driver will perform an inspection of your vehicle, retrieve the vehicle mileage, and document your repair order. The repair order will be left on the driver's seat of the vehicle and our driver will move at least 6 feet away to allow you to review and sign the repair order in the highlighted areas.  
  • Once you've signed, our valet driver will take your vehicle back to the dealership.  Your service consultant will be in touch to review any questions or changes once the technician has evaluated the vehicle and to estimate when the work will be finished.
  • When your vehicle is ready to be returned, your service consultant will contact you and review the services performed, collect payment via credit card, and schedule return delivery to your home.
  • Your driver will call to confirm arrival at your location and remove the plastic seat cover & floor mat from your vehicle as well as wipe down the door handle, steering wheel, gear shift, turn signal, wiper stalk, and key with an alcohol-based sanitizer.
  • The repair invoice and key will be left in the vehicle on the driver's seat of your vehicle and your driver will move at least 6 feet away to allow you to review the invoice and perform a vehicle walk-around. 

Make an Inquiry

Contact

Ourisman Lincoln of Frederick

6001 Urbana Pike
Directions Frederick, MD 21704

  • Sales: (301) 662-7600
  • Service: (301) 662-7600
  • Parts: (301) 662-7600

Hours

  • Monday - Friday 9:00AM - 8:00PM
  • Saturday 9:00AM - 6:00PM
  • Sunday Closed